How to Achieve Sales Management Success | wixomweather.com

Sales managers have the toughest jobs in the world. They are bombarded by problems from all sides and are in the crucible of the business world.

Sales managers need to deal with oftentimes distorted realities of upper management but also come face to face with problems and issues from real customers. No wonder so few salespeople who get promoted to sales management make the cut. Let alone they never receive the sales management training they deserve.

However, the key to a sustained career in sales management is balance. They need to balance the needs of customers, the constant and never ending needs of their sales people and the demands of upper management. The successful sales manager can balance all three and thrive at the same time.

This requires an even keeled temperament, neither getting too high or too low, even in the face of angered customers, whining sales reps and demanding upper management bosses. The key to doing all this well is listening, taking decisive, yet measured action and doing what is best for the organization.

When dealing with an irate customer, listen first, then assure the customer that the issue will be resolved, then work to resolve the issue.

When dealing with irrational sales reps, listen carefully and don?t over react. Prompt the sales rep to take the action required to solve the issue, with your assistance.

And when dealing with upper management, always be prepared and back up your arguments with solid facts that in the end, benefit the organization first, then the sales manager and his sales reps or customers second. Dealing with upper management takes control of the emotions; and done well can place the sales manager in optimal position for promotable opportunities if he chooses to pursue them.

If a sales manager can do all three of those things, he will achieve long lasting sales management success.

Source: http://www.wixomweather.com/business-finance/sales/how-to-achieve-sales-management-success

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